Getting Wired in PV

Bienvenido, loyal reader.  Please join Bruce and Mary as they scout the market and finally get their own internet.

It’s kind of embarrassing to admit, but I think we have finally grown up, here in Puerto Vallarta. We feel a little like young twenty-somethings who finally got booted out of their parents’ basement. When we ran away to Mexico nearly five years ago, we did so with no plan really, other than some vague idea of owning and operating a B&B. And when that showed itself to be one of the worst ideas of the plenty of bad ones that we have had, serendipity stepped in. Long story short, we found ourselves with internet jobs and living in beautiful houses… for free, we had become house-sitters!  Now of course there were responsibilities and obligations but bottom line was, everything was provided for us… including internet. Now let’s fast forward. After leaving our parents’ basement in Merida we came to PV where (excluding our first three months in Mexico) we were paying rent for the first time, and CFE, the electric bill. But we were still relying upon our landlady’s internet, one floor down. Well that worked ok but when one of the grandkids unplugged the router for about the 4th time, during our work shifts, of course, we felt it was time to grow all the way up and get our own internet.

OLYMPUS DIGITAL CAMERAHere’s Mary at the Telecable Office on Av. Columbia, entre Calles Guatelmala y Brasilia. We’d done our research and it had come down to Telmex’s Infinitum or Telecable and tacaño that I am, we chose to check out the cheaper service, Telecable.

OLYMPUS DIGITAL CAMERAThis is the poster we see as we walk in the door. The least expensive service got cheaper yet!

OLYMPUS DIGITAL CAMERAWe wait in line with folks who are here to pay their bill and finally we are at the front of the queue. Concepcion is very helpful in explaining the options and luckily Mary’s command of the language is up to par because Concepcion does not have much Ingles. Once we understand our options we look at each other and I say, “Let’s just do it, it will be our Christmas present to each other.”  Or as mija Helen said, addressing our chancy Skype calls on the borrowed internet, “Let’s call it a Christmas present to all of us.” We sign up for the basic TV package (we would have preferred no TV, but that is not an option) and the basic 5Mbps internet, they do have broadband available up to 15Mb. We pay 300P cash for the installation and we do take advantage of the 14mo. for 12mo. promotion and are quite happy that we can use our American Capital One card (the only CC that we know of that does not charge a 3% international transaction fee) for payment. The 14 months of service comes to 5212P, or $407.90 on our statement. Que Bueno!

OLYMPUS DIGITAL CAMERA

It’s four days later and the installers have come and boy do they hammer us to upgrade our TV from the basic package, all in Espanol. After about 10 minutes of saying no, they offer a bajo mano, under the table deal. For 300P cash, to them, we can get the biggest TV package with tons of English language channels, forever. We still say no.OLYMPUS DIGITAL CAMERAOur coax cable is strung from yonder rats’ nest…

OLYMPUS DIGITAL CAMERAAnd secured here, at the corner of our front patio.

OLYMPUS DIGITAL CAMERAFinally the cable is brought into the house.

We have had Telecable for about three weeks now and here are our observations: We are glad we have the TV for one reason – we have started watching a telenovela, soap opera, daily to improve our Spanish. Ours is Para Volver a Amar, To Love Again. And yours is? Come clean now! As far as the internet is concerned we’re not terribly impressed so far. According to Speed Test they do deliver the 5Mb promised, quintupling our speed from the landlady’s internet, but we have to reset the router about every other day. It’s kind of a pain in the butt,  switching to our back-up while waiting for the reset which it has done every time except once, a Sunday, when it was down for most of the day. We figured it must have been a global outage as all their phone lines were tied up the whole time. So, based upon our limited experience thus far, if we did not have the landlady’s internet for backup we would pay the extra for Infinitum’s reliability, as we make our living online. Except for the grand-kids unplugging the modem, we had not had one Infinitum outage since the landlady’s phone lines were upgraded 4 months ago. But having said all that, if we did not work online, tacaño that I am, we would opt for Telecable.

Thanks for visiting, gentle reader. Bruce and Mary would love comentarios on this subject or any subject and promise to acknowledge all in “real time”, as they used to say in Bruce’s old life. Hasta proximo Domingo!

January 20, 2013 · Bruce · 13 Comments
Posted in: Life in Puerto Vallarta

13 Responses

  1. Phil - January 21, 2013

    Hi Bruce and Mary- Interesting article. I know that Internet reliability can be a problem in some parts of Mexico especially for those that work online. I’ve read a number of complaints from expats living in the Yucatan beach areas. Glad that you have resolved some of your issues. Even here we lose our access from time to time which is annoying given that our bundled service is around $140/mo.(TV/ Internet/ Phone). Take care!

  2. Bruce - January 21, 2013

    Hola Phil, good to hear from you.

    To tell the truth, when we lived in St. Cloud, MN our ISP crashed so often I had their customer service number on speed dial.

    And yes, we do appreciate the value of our service. Even before seeing your service fee we had talked to our son Joe in the Philly area and he shared what his bundled service costs. My… we sure do loving down here! :)

    Cheers!!

  3. Tom - January 21, 2013

    So how expensive *is* Infinitum? A lot more? A small, incremental adjustment? Frankly, given the rat’s nests (as you described them, and we’ve seen them — you’re right), it’s a wonder that Internet works at all in PV. And isn’t it so true: whenever an Internet service burps, don’t we all assume it’s something *we’ve* done (or not done)?

  4. Bruce - January 21, 2013

    Hola Tom and thanks for commenting. Here is a link to the Telmex infinitum paquetes: http://www.telmex.com/mx/hogar/paquetes.html

    As much as we love PV, things like the electrical rats’ nests that we see everywhere make us really appreciate a UNESCO site like the city of Campeche, which has put all it’s wires below ground and also banned non flush signage. It really makes for a beautiful city.

    Thanks for reading.

    Cheers!

  5. Tom - January 23, 2013

    Wow! I just Googled images of Campeche, and see what you mean. It’s lovely! There’s a fine line, however, between lovely and artificial. (Artificial = Nuevo Vallarta, for example.) Would PV seem as authentic as Campeche if the same restrictions were imposed? Would those of us who live/visit there foot the bill? PV is funky. To me, that’s part of its charm.

  6. Bruce - January 23, 2013

    Tom, we were only there one weekend but we were truly entranced by the beauty of that Spanish Colonial city.

    Yes, I would agree, Nuevo Vallarta does seem sprung from some city planner’s cad/cam program. If PV were to undergo the Campeche transformation, IMO, it would only enhance the charm and beautiful of this city.

    I am not sure who would foot the bill.

    Cheers!

  7. Susan Fornoff - January 26, 2013

    For those of us who have no free backup, we contract for our own reliable service with Telmex. We pay for the middle level packet, which includes a landline phone with 200 calls out a month, unlimited long distance to Mexican land lines, 100 free minutes to local cell phones and a few other features, for 399 pesos per month. If I was working online, that’s what I’d use. Doesn’t look like you’ve gotten to “responsible adulthood” yet. :)

  8. Susan Fornoff - January 26, 2013

    Oops, 599 a month, with 5 mbps internet.

  9. Bruce - January 26, 2013

    Hola Susan and thanks for commenting.

    Yes, I was just going to say that that Infinitum paquete is for 3mb which doesn’t quite cut it, If we’re paying for it. And our cheap, pay as you go, Amigo Telcel cell plan is all the telephoning we need. With the little we use it, it is darn near free. As I said in the post, we do enjoy the TV that is part of the Telecable paquete.

    So… you say potato, I say pateto, the whole thing works out.

    Thanks for reading.

    Cheers!

  10. Kim G - June 4, 2013

    Hola Bruce y Mary,

    I’ve been catching up on your blog, so this comment is very late.

    But I’ve found an easy solution to the router-rebooting-problem. I put mine on a lamp timer. Every night it goes off around 11:30 PM and comes back on at 6:30 AM. That way the router is rebooted every day, and also gets fully cooled off at night.

    Since doing that, I’ve NEVER had to reboot the router at an inconvenient time.

    Saludos,

    Kim G
    Boston, MA
    Where we used that technique to extend the life of a dying router for a good year. Now we figure it’ll extend the life of the new one.

  11. Tom - June 5, 2013

    Bruce, care to update? And Kim, great idea!

  12. Bruce - June 5, 2013

    Hola Kim,

    Sounds like a good idea, Kim, we’ll have to try it.

    Thanks for reading!

    Cheers!!

  13. Bruce - June 5, 2013

    Hola Tom,

    Kim’s idea is one we’ll have to try. As it is now, we have daily outages with Telecable. Sometimes we can reboot and be back online, sometimes it is hours before we have service. Luckily we have Telmex back-up from our landlady a floor below or, with our online jobs, we’d be scrambling daily.

    Thanks for reading.

    Cheers!

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